Where is my earthbath® order?
If you ordered directly from earthbath.com, you will receive an order confirmation email with a tracking number after your order has shipped.
You can use the tracking information to see where your package is in the delivery process.
If you have not received an order confirmation email, please contact us for assistance.
Can I change or cancel my order after it’s placed online?
We process most orders within 1 business day.
If it has been less than 1 business day since you placed your order on earthbath.com, we may still be able to help you change or cancel your order.
Please contact us right away at:
Phone: (415) 355-1166
Hours: Monday–Friday, 9:00am–5:00pm PST
If you placed your order with a third-party online retailer linked from our site, please contact that retailer directly for help with order changes or cancellations.
What do you charge for shipping?
Shipping charges, when applicable, will be calculated and displayed during checkout. Please review your order total before completing your purchase.
Does earthbath® ship internationally?
At this time, earthbath® only ships orders within the contiguous United States.
Returns & Refunds
For purchases made on earthbath.com, please refer to our Return & Refund Policy for details about returns, refunds, and eligibility.
ShipInsure: Protect Your Packages with Confidence!
ShipInsure is a premium package protection provider for earthbath. When you choose to add ShipInsure to your order in the cart, you gain the benefit of filing claims with ease in case of lost, stolen, or damaged shipments.
Should you encounter any unfortunate incidents, simply file a claim with ShipInsure.
Shipinsure’s dedicated Support team will promptly review your claim and respond within 24 hours. If you have purchased ShipInsure Package Protection, you will receive a confirmation email from them with instructions on how to file a claim if needed.
Protect your packages with ShipInsure today and have the confidence that your orders are safeguarded.
You can quickly file a claim by clicking here.
Note: If your earthbath order does not have ShipInsure Package Protection, please contact us for further assistance.
FAQs
How do I file a claim with ShipInsure?
If you have purchased ShipInsure Package Protection, you'll receive an email from ShipInsure after your order is complete. This email will contain instructions on how to file a claim, along with your unique ShipInsure ID number (starting with SI).
In case you did not receive an email from Shipinsure, here's how you can file a claim:
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Navigate to the File a Claim page.
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Provide Shipinsure with your Email and Order Number.
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Select the relevant items, Issue, and your Requested Resolution for the claim.
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Finally, provide us with information about your claim in the Tell us what happened section.
The ShipInsure team will review your claim and get back to you within 24 hours.
How does ShipInsure resolve a claim?
ShipInsure offers two methods of resolution for approved claims: Reship and Refund.
If you choose Refund as your preferred resolution and your claim is approved, please note that refunds are typically processed within 2 business days. However, the exact timeframe may vary depending on your payment method. The refund will be processed back to your original payment method.
If you choose Reship as your preferred resolution and your claim is approved, ShipInsure will take care of processing a reorder for you. You will receive an order confirmation email once the reorder is placed on your behalf.
How long do I have to file a claim?
Claims must be submitted within 14 days of the package's date of delivery per the tracking details.
Not finding your question? Check ShipInsure FAQ and Help Center resources for more.
Need more help?
For questions about your order, shipping, tracking, or delivery, please contact us.
Phone: (415) 355-1166
Hours: Monday–Friday, 9:00am–5:00pm PST